In every case our goal is to make sure you're as happy with your purchase as possible! Nobody wants to spend all their time wishing they had "bought the better model" or feeling like they overspent. Our policy is the best we can do in fairness to you the customer and to us as a successful business.
10 Day Money Back Guarantee (vacuum cleaners & heaters)
If for whatever reason you are dissatisfied with your purchase you may return your vacuum purchase for a 75% refund OR an 85% trade in value towards a higher value model. The return shipping is not refundable, and refunds are not available until units are back in stock and have been inspected by a technician. We reserve the right to dock additional fees for damage to the unit caused by mishandling, missing parts, poor return packaging, etc. An automatic 10% fee will also be deducted for units not returned in the original manufacturers packaging unless that is how it was shipped to you. If the unit was shipped for free the original shipping costs will also be deducted from your refunded or credited amount. We reserve the right to deduct a higher percentage on machines that are damaged, overused, missing parts, or other unforseen problems upon return. We try to be fair in all cases and reserve the right to change these policys for a better customer experience.
Pet Package Policy
Our care packages are given with many vacuum purchases! In the case that you return an item we ask that you return all pet package items as well. Missing pet package items or items returned too dirty or damaged will also be charged for from your refund.
In the case of exchange, in an effort to save your return shipping costs we will let you hang onto overlapping pet package goods. In the case of faulty pet package goods let us know within 30 days and we will see to it you receive a replacement piece asap!
*Defective Merchandise
In the case that you receive a defective vacuum contact us within 7 days of your purchase and we will see to it you receive a return authorization and an exchanged unit. For units older than 7 days we will do our best to see to it you get the best and fastest service possible. User abuse does not count as defective merchandise.
Parts Returns
In cases of parts we do not accept returns after 14 days of delivery. Parts that have been used are not returnable. In cases of wrong orders you are responsible for all return shipping, and re-shipping, unless it is our mistake. ALL PARTS RETURNS MUST HAVE A RETURN AUTHORIZATION OR THEY WILL BE REFUSED. We are sorry but we do not accept circuit boards, motors or electronic parts for return. In cases of incorrect orders exchanges will be made on electroic items.
COD
We apologize but we do NOT offer COD services at this time.
When dealing in returns
A tablespoon of sugar goes farther than a whole pound of salt. We observe this and ask that you do as well.
We will do our best to get any problems resolved in a quick and fair manner every time. Thank You.
To Get a Return Authorization Number or if you have Questions about Exchanges Dial: